Coupon usage up for first time since 1992
By Sandra M. Jones
CHICAGO — The coupon is back, thanks to the recession.
After almost two decades of decline, 2009 is on track to mark the first year that coupon use
has increased in the U.S. since 1992.
Coupon clipping for the millennium isn't just for detergent and cereal. Retailers of all
stripes, from Walgreens to Neiman Marcus, have latched onto the coupon to entice consumers to spend. And the
Internet and mobile devices are making coupons more widely available.
"Coupons are just more accessible to more consumers than ever before," said Todd Hale,
senior vice president of consumer and shopper insights at Nielsen Co. "Without question, the economy has caused
consumers to make pretty significant shifts in where they shop and how they buy and use promotions."
Retail sales this holiday are expected to be no better than 2008, which ranked as the worst
season in four decades. The difference this year: Merchants are better prepared to protect profits and have reduced
inventories going into November and December.
Sparse shelves mean retailers aren't forced to take the 60 percent and 70 percent markdowns
that prevailed last year. That puts the onus on consumers to work harder to find a good deal, leading shoppers in
droves to discover coupon sites.
Searches on Google for "printable coupons" and "online printable coupons" more than doubled
this year, and Yahoo Inc. reported that "coupons" ranked first on its list of economy-related searches for 2009. Of
consumers surveyed by the National Retail Federation, 42 percent said they plan to use a coupon for their holiday
shopping.
At Coupons.com, one of the first and largest online coupon sites, consumers printed coupons
worth $313 million in 2008. The site surpassed the 2008 annual figure in June 2009 and expects a total of $1
billion in printed coupon savings by the end of the year.
Dozens of Web sites and blogs have cropped up dedicated to tracking retail and manufacturer
coupons, gathering coupon codes for online deals and hosting forums in which shoppers share coupons and analyze the
best and worst deals. Deal sites that once relied on members to share coupon finds with each other now have
relationships with retailers eager to reach recession-weary consumers.
"It's a great channel for retailers to boost sales, especially as more shoppers move
online," said Brian Nickerson, director of shopping for Internet Brands Inc., which operates Bargainist.com.
Asa Candler issued the first known coupon in 1894 when he gave away vouchers for a free
Coca-Cola at his new drugstore. The following year, Post Cereal issued a coupon for a penny off a box of Grape
Nuts. Coupons went on to gain widespread popularity as Americans scrimped during the Great Depression, and coupons
reached their heyday in the advertising boom of the 1950s and '60s.
Coupon use peaked in 1992 with 7.9 billion coupons redeemed, according to Inmar, a coupon
processing firm. The practice has declined steadily since to 2.6 billion coupons redeemed in 2006, where it
remained until late last year.
As housing prices fell and unemployment rose, consumers searched for ways to save and
rediscovered coupons. Redemptions jumped 10 percent in the fourth quarter of 2008 and kept rising: 17 percent in
the first quarter, 33 percent in the second quarter and 29 percent in the third, according to Inmar.
When 2009 ends, the firm projects coupon redemptions will have gained 20 percent to 3.2
billion and remain strong even as the nation emerges from the recession.
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